01389 656156 info@wild-highlands.com
Wild Highlands Shipping Policy
Thank you for visiting and shopping at Wild Highlands . Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-2 working days. Orders are not shipped or delivered on weekends or bank holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We use Royal Mail for our shipping, please see follow the Royal Mail link for detailed shipping costs and durations Royal Mail 2020 Rates
Shipping charges are dependant on weight, size and destination of your complete order and is calculated and displayed at the checkout.
The table below is an example of some of the more popular shipping options chosen by our customers
| Shipment method | Estimated delivery time | Shipment cost |
| Royal Mail 2nd Class | 2-3 working days | Orders over £25 – Free Delivery * |
| Royal Mail 2nd Class (small parcel) | 2-3 working days | £3.10 – up to 2kg |
| Royal Mail 2nd Class Signed (small parcel) | 2-3 working days | £4.10 – up to 2kg |
* Free delivery is exempt on selected voucher / discount offers.
Due to COVID-19 delivery delays can occasionally occur.
| Shipment Tracking |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Wild Highlands is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Wild Highlands is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Also, please contact us at info@wild-highlands.com and where possible attach mages of damaged delivery.
Please save all packaging materials and damaged goods before filing a claim.
We do offer international shipping, as with UK shipping our provider is Royal Mail and their Internal Shipping prices can be found here: Royal Mail 2020 Rates
Shipping charges are dependant on weight, size and destination of your complete order and is calculated and displayed at the checkout.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
